Refund policy

We strive to provide the best possible experience for our customers. If for any reason you are not satisfied with any product or service you have purchased, we offer you the possibility to request a refund.

To request a refund, please contact us through our contact form or by sending an email to our address indicating the following details:
 Full name of purchaser
 
 Product or service purchased
 
 Date of purchase
 
 Reason for refund request
 
 
Once we receive your request, our team will review the information and will contact you within 48 hours to let you know if your request has been accepted and what is the procedure to follow.
It is important to note that refunds cannot be made in the following cases:
 If more than 15 days have passed since the date of purchase.
 
 If the product or service has been used in its entirety.
 
 If the product or service purchased is a digital good, except in exceptional cases where there has been an error in the delivery or download of the product or service.
 
 
We reserve the right to modify this refund policy at any time, provided that our customers are duly informed through our website.